A highly skilled professional specializing in Customer Service Management, Customer Experience, Coaching, Mentoring, Targeted Recruitment, Training Delivery, Instructional Design, and Curriculum Development. With extensive experience in Employee Engagement, Employee Relations, and Corporate Communications, Paolo is passionate about Personal Branding, Personnel Development, Team Dynamics, and Essential Skills Application. Known for being future-fit and change-ready, he is a lifelong educator dedicated to empowering individuals and organizations.
Currently, Paolo serves as the Senior Human Resources Manager for Coronis Health Philippines. His previous roles include Managing Director of Learning Services at I Influence Institute (2018-2019), Assistant Manager at United Laboratories, Inc., Senior Training Officer at TeleDevelopment Services, Inc., Training Team Leader at Bank of America, Training Lead at Teleperformance, and Management Systems Consultant for Albawardi Group of Companies in Abu Dhabi Emirate, UAE. He has also held positions as Training Specialist III at HP Philippines, Communication and Culture Trainer at Convergys Philippines Services Corporation, and Training Officer at ePLDT, Inc.
Paolo’s professional affiliations highlight his commitment to the field of consulting and training. He has served as Co-Chair of the Communications Committee and a Board of Trustees Member for the Philippine Advocates for Consultants and Trainers, Inc. He is also a former member of the Ford Everest Club Philippines.
His certifications include:
Coach Paolo Alejandro Encina’s blend of expertise, extensive experience, and passion for personal and professional development make him an invaluable asset to any organization seeking to enhance its human capital and achieve strategic growth.
Key Skills:
