Eckhon Malig, widely recognized as the “Customer Service Guy,” boasts a distinguished 24-year career that bridges industry and academia. As a Master Trainer for the Service Management Program (SMP), which was named the People Program of the Year 2017 by PMAP, he has significantly contributed to the Information Technology Business Process Association Philippines (IBPAP).
As a co-founder of Learning and Beyond PH, Eckhon has established a reputable consultancy firm. His leadership roles include Senior Manager for Leadership Development at Sitel Philippines, CEO of ProfQual UK, and Vice President for Training and Strategic Partnerships at PACT. Eckhon’s credentials as a Certified Learning Development Professional (CLDP) highlight his commitment to professional growth.
Eckhon’s academic contributions are notable. He has served as an Industry Professor at José Rizal University, Asia Pacific College, University of Makati, and currently, Trinity University of Asia. He has led Train the Trainer sessions nationwide across 17 State Universities.
His entrepreneurial ventures include co-founding Aptus Global Solutions Inc., and impacting Robron Global and Tamaraw Technohub. Eckhon’s consultancy portfolio features clients such as the Philippine Airforce, U.S. Embassy, ABS-CBN, Ayala Land, Eagle Cement, and Megawide Construction. He specializes in leadership, sales, customer service, and behavioral workshops, serving clients like Auntie Anne’s, Mama Lou’s Italian Kitchen, and luxury hotels.
Eckhon’s diverse career also includes roles as a Cabin Crew member at Cebu Pacific and a travel agent at House of Travel and Morning Star Travel & Tours. He holds certifications from TESDA and Mayk Learning Centers, including NC II certifications in Animation, Training Methodology Plus, and Events Management, and a CLDP Certification from the World Academy of Research and Development. An advocate for the IT-BPM industry, Eckhon engages with students and educators nationwide, promoting knowledge-based career opportunities.
Eckhon’s corporate experience is extensive. He is currently the Founder of Trading Post, and has served as Senior Manager for Leadership Development at Sitel (2021-2023), Training Consultant at Acquire Asia (2016-2017), Chief Operating Officer at Aptus Global (2015-2020), Master Trainer/Industry Academe Lead at IBPAP (2012-2015), Senior Trainer at Brady (2010-2012), Assistant Training Manager at Wipro (2008-2009), Assistant Training Manager at IBM (2005-2007), and Training Consultant at MayK Learning Center (2005-2010).
Eckhon holds certifications in Animation NC II, Trainers Methodology NC II, and Events Management from TESDA, as well as a Basic Lifeguard and Rescue certification from the Red Cross.
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